Wendy’s: It’s in the Bag
After numerous visits to Wendy’s and always receiving my drink without its companion straw,1 I decided it was time to speak up. I went to the Wendy’s website and filled out a feedback form. I filled in the optional contact information at the end, and the website promised I would be contacted within two business days regarding my complaint. Did I really expect Wendy’s to change their straw habit?
Three days came and went, then a week, then longer. I never received a personal response from Wendy’s. After about a month, however, I did notice a change in the drive thru window routine. Now I always receive my bag of food first, complete with straw. Lastly they fork over the drink.
While it was not the change I had hoped for, it was at least a reasonable solution. The possibility of spilling my drink for lack of a straw is non-existent. One large step for Wendy’s, one small step for humankind. And if ever I absolutely must have a straw delivered simultaneously with my drink, there’s always the McDonald’s down the road.
1See the initial article, “Where’s the Straw?” at flintstonechronicle.com.
